We offer a wide range of training and consulting options to our SmartFees CCMS clients. Whether you are new to SmartFees CCMS or would like some more advanced or in-depth consulting, we can design a session to suit your needs.
SmartFees consulting sessions are customised, using your own data. You tell us what you want to cover and our consultant will come prepared!
Remote Consulting
Remote over-the-phone consulting is our most popular and efficient method of delivering training and consulting to our clients. A 2 hour remote session can help sort out any issues you may be having or can assist you in making SmartFees CCMS work best for you.
Remote consulting involves one of our experienced and friendly SmartFees CCMS experts spending a minimum of 2 hours (can be split into smaller blocks of 2x1 hour) over the phone with you. We use a free downloadable software application which allows us to "see" your screen as you are working, taking out all of the guess work and allowing us to easily guide you through the system.
Onsite Consulting
We have a number of experienced consultants available to visit client sites to assist in the use of SmartFees CCMS. You can purchase a half or full day's onsite consulting session, which involves one of our professional and friendly consultants working with you at your place of business to provide the specific help you require with SmartFees CCMS.
Remote and Onsite consulting sessions are customised to suit your needs. Some of the areas that can be covered include:
Basic computer skills
Step-by-step training in the use of SmartFees CCMS
Installation and upgrades (step-by-step)
Setting up your SmartFees CCMS payment options to most efficiently suit your business
Cleaning up your data file and understanding what everything means
CCMS submissions including troubleshooting and solving of errors (step-by-step)
Implementing ways to make SmartFees CCMS work best for your business
Interpreting SmartFees CCMS financial reports
SmartFees CCMS Workshops
SmartFees CCMS workshops are taught by experienced trainers to a maximum group size of 20 attendees. Throughout the workshop attendees are broken up into small groups for computer-based activity sessions. These workshops take place in multiple locations around Australia. Clients are informed of any upcoming workshops in their area via email.
Click here to view our training and consulting prices
On-Site Consulting
Workshops
Remote Consulting
Click here to enquire about training & consulting services